Terms and condition
Welcome to Orgkhana. By downloading, accessing, or using our homemade food delivery app, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Definitions
“App” refers to the Orgkhana mobile application.
“We,” “Us,” “Our” refers to Orgkhana, the company operating the app.
“You,” “User” refers to any individual accessing or using the app.
“Vendors/Partners” refers to home chefs or food providers registered with Orgkhana.
---
2. Eligibility
You must be at least 18 years old to use the app.
By using our app, you confirm that you have the legal capacity to enter into this agreement.
---
3. Services Provided
Orgkhana connects users with verified home chefs who provide homemade food.
We act only as a facilitator between customers and food providers.
We do not prepare or manufacture the food ourselves.
---
4. Ordering and Payment
Orders placed through the app are subject to acceptance by the respective vendor.
Prices are displayed in the app and may change at the vendor’s discretion.
Payment must be made online through the app’s secure gateway.
Orgkhana is not responsible for any payment failures due to third-party payment processors.
---
5. Delivery
Delivery times are estimates and may vary due to traffic, weather, or other conditions.
Orgkhana is not liable for delays caused by vendors, delivery partners, or unforeseen events.
Users must provide accurate delivery addresses and contact details.
---
6. Food Quality and Liability
Vendors are responsible for ensuring that food is prepared hygienically and complies with local food safety laws.
Orgkhana does not guarantee taste, quality, or quantity of food.
Any complaints regarding food should be directed to the vendor, though Orgkhana may assist in resolving disputes.
---
7. Cancellations and Refunds
Cancellation requests must be made within the vendor’s permitted timeframe.
Refunds, if applicable, will be processed as per Orgkhana’s refund policy.
Delivery charges may be non-refundable.
---
8. User Responsibilities
Users agree not to misuse the app for fraudulent purposes.
Users must respect vendors and delivery staff.
Any abusive behavior may result in account suspension.
---
9. Intellectual Property
All content in the app (logos, design, text, images) is owned by Orgkhana.
Users may not copy, modify, or distribute content without written permission.
---
10. Limitation of Liability
Orgkhana shall not be held liable for:
Food-related issues (allergies, contamination, taste).
Delivery delays or failures caused by third parties.
Losses arising from unauthorized use of your account.
---
11. Privacy Policy
Your personal information is collected and used in accordance with our Privacy Policy.
We may share data with vendors and delivery partners to fulfill orders.
---
12. Amendments
Orgkhana reserves the right to modify these Terms at any time.
Continued use of the app after changes means you accept the revised terms.
---
13. Governing Law
These Terms shall be governed by and construed under the laws of [Insert Jurisdiction/State].
Any disputes shall be subject to the exclusive jurisdiction of courts in [Insert City/State].
---
14. Contact Us
For questions or concerns about these Terms, please contact:
Orgkhana Support Team
orgkhana2025@gmail.com